We hope that you enjoy shopping from our range of exquisite hand made chocolates. If you have any problems whilst trying to use our shop, which aren’t answered here, please feel free to contact us on 01629 813573. Lines are open Monday to Friday 09.00 to 17.00.
On all first class parcel deliveries the royal mail guarantee 3+ working days – we will do our best to dispatch orders on the day of receipt, but our aim is 2 days.
Goods delivered by DPD carrier will be dispatched on the day of receipt of order if before 12.00 noon. Receipt will be a specified e.g. next working day. goods delivered by this method can be tracked usually within 12 hours of dispatch. Goods may be left without a signature in a secure location at the driver’s discretion.
Royal Mail Next Day Signed for delivery will be posted for delivery before 1pm – a signature WILL be needed, parcels will not be left in a secure location. SMS notifications & Email Notifications are available if these details are provided when placing your order. If you miss your delivery, a missed delivery card will be posted through your letterbox and you will be able to collect your parcel from your local Royal Mail depot.
If your parcel is damaged please notify Holdsworth Chocolates within 24hours then return the packaging and the contents to : Returns Department, Holdsworth Chocolates, Units 11, Deepdale Business Park, Ashford Road, Bakewell, Derbyshire. DE45 1GT. If appropriate we will re-imburse the cost of postage then either replace or refund the product.
When you create a new user account at www.holdsworthchocolates.co.uk we collect your name and E mail address. If you place an order for a product that requires payment, we also collect your credit card billing address, credit card information, and telephone number. This information will be used to process orders and, if necessary, to contact you regarding the status of your orders. In order to develop our business we do use some of the collected data including recipient details to send information from our company – we will never pass on details to second or third parties.
Sharing your information with other companies
We have a firm commitment to protect your privacy and security as our customer. We are obliged by the Distance Selling Directive, and the Data Protection legislation, and all current Trade and Legal precedents and policies to respect your wishes. As a result we will not divulge you information to any third parties.
How do I tell Holdsworth Chocolates that I do not want to be contacted for promotional purposes?
If you receive a promotional email from Holdsworth Chocolates you can always click the unsubscribe link if you do not want to be contacted again.
Will my customer contact information be disclosed to third parties?
NO, we never give our customer details to any third parties